Discord first.
Anywhere else, slower.
One person
One person, one inbox. Discord is the fastest way to get a reply — about anything: bugs, suggestions, partnerships, "is the server up", rule clarifications, fan mail.
How to reach Onyx.
Discord.
Drop a message in the relevant channel — #suggestions, #bug-reports, #general — or DM the studio account. Most things get a reply same day. Regulars get heard first; first-timers get heard fairly.
S&box profile
Studio profile on s&box. Comments and DMs there are read, but slower than Discord.
The server
When CityRP is live, ping a moderator in-character if it's an in-character thing, or out-of-character via /report.
Three buckets. Pick the one that fits.
Bug reports
Crash, exploit, broken system, weird visual. Tell me what happened, what you expected, and roughly when. Screenshots win.
→ Discord · #bug-reportsSuggestions & feedback
"This system would be better if…" or "I wish the server did X." Roadmap discussion happens publicly, so post it where others can react.
→ Discord · #suggestionsEverything else
Partnerships, press, "can I run an event", general questions, kind notes. DM the studio account on Discord and I'll route it.
→ Discord · DMOne person. Honest expectations.
Most messages get a reply within a day or two. During a feature drop week, expect slower. If something is genuinely urgent — exploit, harassment, server-down — tag it that way and it jumps the queue.
Onyx isn't a support desk and won't pretend to be one. Honest cadence beats fake responsiveness. If you don't get a reply in a week, ping again — it probably got buried, not ignored.